Terms & Conditions

Terms and Conditions of Sale

The terms and conditions of sale set out here apply to goods supplied to you (“You or “Your”) by MAC Group Europe Ltd (“MAC EU”), ordered from uk.shimodadesigns.com (“the Website”).

By continuing with Your purchase, it is deemed that You have read, understood and agreed to these terms and conditions.

Orders and Pricing

MAC EU accepts payments by any of the debit, credit cards shown on the Website at time of purchase as well as Paypal. See Payment Security for more information.

All prices are shown in GBP and EUR. Orders for delivery to UK addresses include VAT at 20%. Orders for delivery to EU countries include VAT at the applicable rate in the delivery country. Orders for delivery to EFTA countries are exempt from VAT but import duties may apply to orders placed. Orders are subject to delivery charges unless otherwise stated, see the section Delivery for more details. Where applicable these charges will be added to Your invoice upon confirmation of Your billing and shipping addresses and payment details, and prior to completing the payment process.

Items ordered for delivery to EU countries will be subject to ‘Delivered Duties Unpaid’ (DDU) also known as DAP (Duties At Place). The person receiving the order may have to pay import VAT and custom duties along with a handling fee in the country the item is delivered to.

The description and price of goods will be as shown on the Website at the time You place your order. Every effort will be made to ensure that prices shown on the Website are accurate at the time of purchase however all prices and descriptions on the Website are subject to change without prior notice.

If an error or discrepancy is discovered prior to despatch of the goods, MAC EU will inform You as soon as possible to offer the option of either reconfirming the order at the correct price or cancelling the order.

When You order online, confirmation will be sent to MAC EU by email. You will be asked to provide an email address to which an email receipt will be sent to confirm that MAC EU has received the order. If You are unable to provide an email address, or if the confirmation email was not received by You, confirmation can be provided by MAC EU by calling 01902 255500.

All goods are subject to availability. If on receipt of an order the goods are out of stock, MAC EU will contact You as soon as possible. You will be entitled to cancel the order and obtain a full refund to whichever payment method was originally made. Alternatively, MAC EU may be able to offer You a suitable alternative or advise of the estimated date that the goods will be available.

MAC EU is under no obligation to accept any order and reserves the right to cancel orders placed on the Website at any time and without prior notice.

 Delivery

All delivery times quoted on the Website are estimates based on stock availability, normal processing and delivery times. Where a single order comprises multiple items, MAC EU will endeavour to deliver all the items together, however where it may be necessary to deliver items from the same order separately the original single delivery charge will still apply.

Goods ordered will be delivered to the address provided by You when the order was placed, unless arranged otherwise with MAC EU in writing prior to the goods being despatched.

Goods are usually delivered via a courier delivery service. If there is no one available at the delivery address to accept delivery of couriered goods, you will be notified of an alternative delivery date or location from where to collect the goods. MAC EU cannot accept responsibility for goods that are returned to the courier’s depot and remain uncollected.

Receipt of a signature for goods delivered to the address provided by You will constitute proof that the order has been delivered to, and received in satisfactory condition, by You.

Once an item is considered delivered as outlined above, responsibility for the item, risk of damage or loss will pass to You.

MAC EU is not liable for any loss or damage suffered by You through any unavoidable delay in delivery of goods. MAC EU is not liable for any damage which occurs to goods after a delivery has been made.

We are able to deliver goods to the following destinations, which are subject to the delivery charges indicated, unless free shipping applies:

Returns and Refunds

Under the Consumer Rights Act 2015, if the goods are deemed to be faulty or not as described then You will be entitled to a repair, a replacement or a full refund from MAC EU.

In cases of goods that are faulty, damaged or wrongly supplied please contact MAC EU as soon as possible on +44 (0)1902 255500.

In the event of goods having to be returned due to being faulty or not as described then return shipping costs will be paid by MAC EU. If You pay for the return shipping, then MAC EU will reimburse this cost upon You providing an invoice or receipt from the shipping company. You are advised to use an insured service, as MAC EU accepts no responsibility for goods damaged or lost in transit.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply to transactions via this Website.

We hope you will be delighted with your purchase but should this not be the case you have the right to cancel the transaction provided the goods are returned to MAC EU within 14 days of you receiving them. For goods returned within this time MAC EU will provide a full refund within 14 days of receiving the returned goods.

Please note you will be responsible for the cost of returning the item and we ask that goods are returned in the original packaging undamaged.

If you have any queries on how to return an item or on an outstanding refund, or any other matter relating to a purchase please contact us at info@macgroupeu.com

Warranty

Our goods are sold with a manufacturer’s warranty, which is detailed here at the time of purchase and guarantees against defects in materials or workmanship. If the goods are not satisfactory, in accordance with the terms of the warranty, please contact MAC EU on +44 (0)1902 255500 or email info@macgroupeu.com.

 

Payment Security

Our store is hosted the Big Commerce Plat. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

MAC EU uses Global Payment & PayPal as payment gateways to complete your purchase. Your credit card data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa and MasterCard.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Privacy

MAC EU does not disclose any Buyer’s information to third parties. Please see our privacy statement for further details.

 

Contact Details

MAC Group Europe Ltd

St David’s Court | Union Street | Wolverhampton | WV1 3JE | United Kingdom

Tel: +44 (0)1902 255500 | E-mail: info@macgroupeu.com

Company registration no: 09359080

VAT No: GB206073050

We reserve the right to change these Terms and Conditions of Sale at any time. All changes will be posted to this page.

BY CONTINUING WITH A PURCHASE IT IS DEEMED THAT YOU HAVE READ, UNDERSTOOD AND AGREE TO THESE TERMS AND CONDITIONS.

The Shimoda UK Giveaway Prize Draw Terms & Conditions 1-31 July 2026

 

Promoter: Shimoda UK, MAC Group Europe Ltd. Also referred to as Shimoda UK / MAC EU throughout these terms and conditions. MAC Group Europe Ltd. St. David’s Court, Union Street, Wolverhampton, WV1 3JE.

Prize Draw Entry Opens: 1^st of July 2026 and is open to all UK residents, 18 years and over.

Prize Draw Entry Closes: 31^st of July 2026

 

1. The Prize Draw is free to enter, no purchase necessary.
2. The prize is open to all UK residents aged 18 years and over. Employees of MAC EU, members of their families, agents, group companies, or anyone professionally connected with the promotion are not eligible to enter.
3. There will be a chance to win 1 prize.
4. Entrants will be automatically entered into the Shimoda UK Prize draw, for which one winner will be selected at random after the prize draw closes.
5. The prizes that can be won - Shimoda Side Street 28 Starter Kit – Anthracite.
6. To qualify for entry to the prize draw they must:
   1. Follow @shimodauk
   2. Comment & tag 3 friends
7. Giveaway period 1^st of July 2026 to the 31^st of July 2026.
8. The prize is supplied by Shimoda UK, MAC EU. No cash alternatives will be substituted for the prize. The promoter reserves the right to offer alternative items of a greater or equivalent value should unforeseen circumstances require it to do so.
9. A winner will be drawn at random from all valid entries received by the closing date.
10. The winner will be notified within 30 days after the final entry date by Instagram Direct Message by @Shimodauk (the Instagram account used to enter the giveaway). If the prize is not claimed within 14 days, we reserve the right to redraw and select a new winner.
11. MAC EU will have no liability for a winner’s failure to receive the notice due to spam, junk email or other security settings, or due to the winner providing incorrect or non-functioning contact information.
12. Once a winner confirms acceptance of the prize, MAC EU will award the prizes within 14 days.
13. Use of a false name or address will disqualify any entrant from receiving the prize. Additionally, we reserve the right to ask for proof of age or any other variable the promotion requires.
14. The Promoter must either publish or make available information that indicates that a valid award took place. To comply with this obligation the Promoter, will send the surname and county of the winner to anyone who requests such details (enclosing a self-addressed envelope) within one month after the closing date of the competition. If you object to any or all of your surname or county being published or made available, please contact the Promoter. In such circumstances, the Promoter must still provide the information and winning entry to the Advertising Standards Authority on request.
15. The Promoter MAC EU will only process your personal information as set out in the privacy policy and in accordance with these terms and conditions. See the privacy policy here: https://uk.shimodadesigns.com/privacy-policy/
16. Insofar as is permitted by law, the Promoter MAC EU, will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage or as a result of accepting the prizes except where it is caused by the negligence of the promoter or that of its employees. Your statutory rights are not affected.
17. Once entrants have met the criteria set out in clause 6, they will become entrants to a prize draw.
18. Entries received after the draw closes will not be valid and will not be accepted.
19. All entries received during the entry period will qualify for automatic entry into the prize draw.
20. No entries from agents, third parties, group companies or organised groups or will be accepted. Entries will only be accepted if they comply with all entry terms and conditions. The Promoter reserves the right to refuse an entry at any time during the promotion.
21. The Promoter, or any of its partners, does not take any responsibility for incomplete entries, including technical interruption, fault or website failure. Such entries will be deemed invalid.