All our merchandise is covered by a 5-year manufacturer's warranty that covers original workmanship and material defects. This warranty is provided by MAC Group Europe Ltd for goods purchased from uk.shimodadesigns.com or sold by an authorised retailer in the UK only.
If your Shimoda bag fails due to manufacturing or material defects, we will fix or replace it. Shimoda bags are meticulously constructed of excellent materials and components. Our inspection process strives for "zero tolerance" of defects, and we back it up with a clear-cut warranty.
If you discover a defect in materials or workmanship, please contact us before returning your product (we may be able to solve your problem faster by sending you a replacement part). We will determine the best way to handle your claim (parts, repair, or replacement, at our discretion) and take care of you quickly.
Warranty covers original workmanship and material defects only. Failure due to misuse, alteration or improper handling is not covered. Shimoda bags are made to perform and look great for years, but signs of normal wear are to be expected with any fabric product, and are not covered by warranty. Warranty covers Shimoda bags only; customer accepts responsibility for determining suitability and fitness for use, and therefore consequential damages are not warranted.
To request warranty service, contact our Customer Service team at firstname.lastname@example.org, or call +44 (0)1902 255500.