All our goods are covered by a 5-year manufacturer's warranty that covers manufacturing defects and original materials. This warranty is provided by MAC Group Europe Ltd for products purchased on uk.shimodadesigns.com or sold by an authorised retailer in the United Kingdom only.
If your Shimoda bag is defective due to manufacturing defects or materials, we will repair or replace it. Shimoda bags are meticulously constructed with excellent materials and components. Our inspection process advocates 'zero tolerance' for defects, and we confirm this with a clear warranty.
If you discover a material or manufacturing defect, please contact us before returning your product (we may be able to resolve your issue more quickly by sending you a spare part). We will determine the best way to handle your claim (parts, repair, or replacement, at our discretion) and take care of you promptly.
The warranty only covers original manufacturing defects and materials. Failures due to misuse, alteration, or mishandling are not covered. Shimoda bags are designed to perform and look beautiful for years, but signs of normal wear are to be expected with any fabric product and are not covered by the warranty. The warranty only covers Shimoda bags customer accepts responsibility for determining suitability and fitness for use, and therefore consequential damages are not warranted.
To request the warranty, please contact our customer service team at info.eu@shimodadesigns.com, or call +44 (0)1902 255500.